Terms and Conditions

TERMS AND CONDITIONS OF USE OF www.hrtradingandprojects.co.za

On any once off purchase from the High Rollers Trading and Projects CC (Lady K) website, by ticking the checkbox provided you explicitly consent and agree to the terms of use and conditions of use of the High Rollers Trading and Projects CC (Lady K) website owned by High Rollers Trading and Projects CC (Lady K). Each time you access the website via your registered account or make a once off purchase without registering an account with High Rollers Trading and Projects CC (Lady K), you agree to be bound by the terms and conditions of the High Rollers Trading and Projects CC (Lady K) website.

Below are the terms and conditions of the High Rollers Trading and Projects CC (Lady K) website. Should you have any queries regarding these terms and conditions, please email us at info@hrtradingandprojects.co.za.

1. TERMS OF AGREEMENT

REGISTRATION OF USERNAME AND PASSWORD SECURITY

1.1. We again remind the user that by ticking the checkbox on registration of your account with www.hrtradingandprojects.co.za, you agree to be bound by the terms and conditions of the High Rollers Trading and Projects CC (Lady K) website.

1.2. When you register to use the High Rollers Trading and Projects CC (Lady K), you will be accountable to provide your own username and password.

1.3. Each time you access the website and each time you use your username name and password and clicking proceed/enter, you agree to be bound by the terms and conditions of the High Rollers Trading and Projects CC (Lady K) website.

1.4. In order to prevent fraud, you must keep this username and password confidential at all times and must not disclose it or share it with anyone.

1.5. If you know or suspect that someone else knows your password you should notify us by contacting info@hrtradingandprojects.co.za immediately.

1.6. If High Rollers Trading and Projects CC (Lady K) has reason to believe that there is likely to be a breach of security or misuse of the www.hrtradingandprojects.co.za

website, we may require you to change your username and password or we may suspend your account.

1.7. The user expressly agrees to indemnify High Rollers Trading and Projects CC (Lady K) from being held responsible or liable for any negligence committed by the user in the handling of its username and password to gain access to the High Rollers Trading and Projects CC (Lady K) website.

2. PURCHASING OF COSMETIC PRODUCTS ON THE HIGH ROLLERS TRADING AND PROJECTS CC (LADY K) WEBSITE

2.1. The List Price displayed for products on our website represents the full retail price excluding VAT listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere.

2.2. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

2.3. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which mean the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

2.4. In cases of items mispriced in our catalogues in which the item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

2.5. We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered on our website is not as described, your sole remedy is to return it in unused condition for a refund.

2.6. Prices will be reviewed periodically in the event of the change in cost of raw materials, manufacturing, transport, duties, or exchange rate, however at least 2 months’ notice will be given on any price change.

2.7. High Rollers Trading and Projects CC (Lady K) has the sole discretion to provide the terms of payment. Unless otherwise agreed, payment must first be received by High Rollers Trading and Projects CC (Lady K) prior to the latter’s acceptance of an order. Unless a credit term has been agreed upon, payment for the products shall be made by credit card.

2.8. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. An order may be invoiced separately.

2.9. High Rollers Trading and Projects CC (Lady K) has all the discretion to cancel or deny orders.

2.10. High Rollers Trading and Projects CC (Lady K) is not responsible for pricing, typographical, or other errors in any offer by High Rollers Trading and Projects CC (Lady K) and reserves the right to cancel any orders arising from such errors. Invoices must be paid up front.

2.11. The only payment method to purchase on the High Rollers Trading and Projects CC (Lady K) website is through a credit card and EFT payment. High Rollers Trading and Projects CC (Lady K) uses the payment gateway Payfast to process credit card transactions.

2.12. Payfast uses the strictest form of encryption, namely Secure Socket Layer (SSL) as well as PCI compliant. No credit card details are stored on the High Rollers Trading and Projects CC (Lady K) website. Users may go to http://payfast.co.za/ to view their security certificate and security policy.

2.13. The user expressly agrees to indemnify High Rollers Trading and Projects CC (Lady K) from being held responsible or liable for any negligence committed by the user in the handling of its credit card information.

2.14. If the user has any queries regarding Payfast or transactional account queries i.e incorrectly debited with Payfast, please email us at info@hrtradingandprojects.co.za, in order for us to submit the query to Payfast and resolve the query as soon as it possibly may be done.

3. DELIVERY OF PRODUCTS PURCHASED FROM HIGH ROLLERS TRADING AND PROJECTS CC (LADY K) WEBSITE

3.1. An order placed on High Rollers Trading and Projects CC (Lady K) website will be processed and carefully packaged in a timely manner subject to receiving prompt payment. All orders are packed and labelled accordingly to sensitivity.

3.2. We instruct a reputable courier company to deliver anywhere in the South Africa and Internationally.  If you require an order shipped internationally, please send us a message from our Contact Us page to discuss international ordering options.

3.3. Courier fees are according to weight and dimensions.

3.4. All items purchased from our website are made pursuant to a shipment contract with the appointed courier company. The risk of loss and title for such items directly passes to you upon collection of the purchased products from our offices by the courier company.

3.5. When an order is placed on the website we will provide the user with an estimate delivery dates based upon the availability of your item(s), payment received, shipping method selected and your shipment’s destination. We will endeavour process your order as quick as possible to have it sent out immediately.

3.6. However, these delivery times are indicative only and may be lengthened in cases of Force Majeure such as strikes, or any other temporary event making execution temporarily impossible.

3.7. In the case of delivery delays caused by reasons beyond the company’s control, the user shall not, in any event demand the cancellation of an order nor refuse delivery, nor may any claims as to High Rollers Trading and Projects CC (Lady K) responsibility as a result of these delays.

4. HIGH ROLLERS TRADING AND PROJECTS CC (LADY K) REFUND POLICY

4.1. On receipt of the products delivered to the customer by the courier company, the customer must examine the goods delivered and ensure it correlates to the sample ordered.

4.2. The customer may return the products ordered to High Rollers Trading and Projects CC (Lady K) and receive a full refund of any consideration for those products, if the courier company has delivered products to the customer and the customer did not have an opportunity to examine the goods before delivery; and the customer has rejected delivery of the goods as the goods are not of a type and quality reasonably contemplated in the agreement. Such products contemplated in this section are returnable within ten business days after delivery to the customer. If your return or exchange is after the 7 days, there is a 50% restocking fee in any case.

4.3. The products must be returned to 278 Fifth Avenue, Mid-Ennerdale 1826. Please mail your package in a prepaid, insured, traceable method to the address below.

4.4. The original shipping and handling charges are not refundable.

4.5. The customer may not return products that have been supplied by High Rollers Trading and Projects CC (Lady K) to the customer, at the customer’s direction, if the goods

have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other products.

4.6. High Rollers Trading and Projects CC (Lady K) provides its customers with a 1 month warranty on its goods commencing from date of delivery to the customer, if the goods fail to satisfy the requirements and standards as contemplated at the direction of the customer and provided the goods are utilised for the designated purposes.

5. HIGH ROLLERS TRADING AND PROJECTS CC (LADY K) PRIVACY POLICY

5.1. We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. Your visit to this website is subject to this privacy policy.

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